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BeSafe Property Inspections

A B2B portal to manage inspection reports orders
Capabilities
UX/UI Audit
Interface Redesign
Frontend and Backend Coding

BeSafe is a property inspection company servicing the Sydney area for residential and commercial properties. The 2 key stakeholders are Real Estate Agents and Solicitors who request inspection reports on behalf of their clients.

DIGITAL SOLUTION - KEY FUNCTIONS

ADMIN PORTAL BINGO FUNCTIONS
  • Account approvals
  • View all orders and requests
  • Update inspection report status
  • Upload inspection reports
  • Automated QR codes systems for reports uploaded on the website
  • Email and request for documents with regards to a report order
  • Create pricing packages for groups of agents or solicitors
REAL ESTATE AGENT & SOLICITOR PORTAL BINGO FUNCTIONS
  • View all orders and requests
  • Submit requests for inspection reports
  • Email and upload documents with regards to a report order
  • Download inspection reports
  • Make bulk or individuals payments

Key difference between agent and solicitor portal are the types of reports available and the pricing options.

The Challenge

The request process is currently a tedious task which leads to stakeholders calling BeSafe to submit requests. They have no visibility over the progression of their requests and rely on phone calls and emails to follow up with requests. The primary objective of the portal is to streamline requests and communications between Besafe and key stakeholders.

The APPROACH

We were unable to conduct interviews and user testing throughout the project due to restrictions placed by the client. Therefore we conducted a comparative study to determine the features needed for the product. This research gave us insights into worthy features that could be implemented and allowed us to build out the base architecture of the portal.

Apart from this we analysed the current booking form to understand the user journey and gather information on requirements of each inspection report type.

The Outcome

The front end development for this project is currently in progress.

FUTURE STATE MAPS
& WIREFRAMES

A future state journey map was created to map out each stakeholder’s journey within the platform and identify specific tasks the portal would need to support.

A fragment of the wireframed screens are presented below.

Interface Design &
Design System

Clean and simplistic interface design. We expanded the brand colours within the design system to include accent colours to identify agents and solicitors.

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